Terms and Conditions

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Effective Date: May 28, 2026

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Welcome to El Pollo Norteno. By accessing our website or opting in to receive text messages from us, you agree to comply with and be bound by the following Terms and Conditions.

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1. SMS Messaging Program EPN Inc ("we," "us," "our") may send text messages to users who have explicitly opted in to receive communications. These messages may include marketing promotions, special offers, order updates, and restaurant announcements.

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2. Consent and Opt-In By providing your phone number and checking the opt-in box on our web forms, you provide explicit consent to receive recurring automated text messages from El Pollo Norteno. Consent to receive marketing text messages is not a condition of any purchase.  

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3. Message Frequency Message frequency varies depending on your interactions with us, but typically will not exceed 4 messages per month.

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4. Message and Data Rates Message and data rates may apply for any messages sent to you from us and to us from you. Check with your wireless provider for details on your text or data plan.

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5. Opt-Out and Support Instructions

• To Opt Out: You can cancel the SMS service at any time. Simply reply STOP to any text message you receive from us. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.  

• For Help: If you are experiencing issues with the messaging program or need assistance, reply HELP to any message, or reach out to us directly at epninc@gmail.com or call 714-542-0779.

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6. Privacy Policy Link All personal data collected through our SMS program is handled in strict accordance with our Privacy Policy.

7. Carrier Liability Wireless carriers are not liable for delayed or undelivered messages.